Shipping Information

When Will My Order Ship?

Each product sold on chaseyourdrink.com has an estimated processing time of 1-2 days. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery time frame after processing will be available via tracking details in the confirmation email and tracking details via CanadaPost.

How Are Shipping Costs Determined?

Shipping costs are determined by your item's size and weight, your selected shipping method, and your delivery address.

In your shopping cart, we show your estimated shipping cost, and lead times. FREE Delivery is based on the lowest price shipping method available. Approximate delivery times for Canada and the U.S for Free Delivery range from 3 days to 10 days.

*Remote locations in Canada usually require an additional 1-3 business days for shipping

Custom Duties and Import VAT

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Jereki Ltd does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

 

How Can I Track My Shipment?

You can view the status of your shipment by inputting your Tracking Number into Canadapost.ca when it becomes available via email or text.

Tracking availability varies based your selected shipping method. Please note, it may take up to 48 hours for a carrier to scan your order into its tracking system. This means your tracking number may not provide updates for up to 48 hours.

 

Canadian and U.S. Shipping Holidays 

When you place an order from this website, the products are sent via Canada Post from Jereki Ltd.

The following U.S. and Canadian holidays may delay the shipment:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Canadian holidays affecting shipments:

Good Friday
Easter Monday
Victoria Day/Patriots’ National Day (Quebec)
Canada Day
Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador)
Natal Day (Prince Edward Island, Nova Scotia)
New Brunswick Day (New Brunswick)
British Columbia Day (British Columbia)
Heritage Day (Alberta)
Discovery Day (Yukon)
Labour Day
Remembrance Day
Boxing Day

What If I Never Received My Order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. 

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact info@chaseyourdrink.com for assistance.